Hawk Express Cabs Ltd has operated in Ipswich since 1991. It started with only a dozen vehicles, expanding to the two hundred vehicles it has today. Our aim is to supply the correct vehicle for our customer needs, whether it is a mini-cab to go to the pub or an executive vehicle to transport a corporate customer from Ipswich to the airport, or return.
All our cabs / taxis and drivers are licensed by Ipswich Borough Council, all vehicles undergo strict annual / six monthly inspections, whilst all drivers have an enhanced check with the criminal records bureau as well as a medical and knowledge tests set out by Ipswich Borough Council.
We operate a fully computerised dispatch system, linked directly to our telephone system. This ensures Hawk Express Cabs Ltd is in the forefront of technology, we currently have: -
Customer safety is key to Hawk Express Cabs Ltd, we were the first company in Ipswich to text all passengers who booked the taxi / cab by mobile, ensuring the passenger received the car details that we had despatched to collect them. This has stopped passengers approaching vehicles to ask if they are their cab / taxi and possibly getting into an incorrect vehicle. All our drivers are instructed to wait until lone passengers are in their home when they are dropped off late at night.
Although an exceptionally high percentage of our 17,000 journeys per week are completed to the passengers satisfaction, we are aware there are occasionally times when a customer is not completely happy with the service received. Because of this, our driver manager is also the customer care representative ensuring any incident involving a driver is dealt with correctly and efficiently. We welcome customers views as these are treated as constructive criticism, enabling us to correct any faults.