Any booking made is subject to the following terms and conditions.
Onward Connections
- Any booking (pick-up within the Borough of Ipswich) where the destination is a bus station, train station or other transportation connection (within the Borough of Ipswich) requires an minimum of 30 minutes from your connection departing time. Pick-ups or Destinations outside the Borough of Ipswich will require additional allowance time. We must be made aware of the connection departure time when you place your booking.
Appointments
- Any booking (pick-up within the Borough of Ipswich) where the destination is a doctors, Hospital, dentist, or any other type of appointment (within the Borough of Ipswich) requires an minimum of 30 minutes from your appointment time. Pick-ups or Destinations outside the Borough of Ipswich will require additional allowance time. We must be made aware of your appointment time when your booking is placed.
Vehicles
- Unless a specificity requested vehicle is required, normally the closest vehicle to the pick-up address is sent out. If you have a special requirement for a type of vehicle sent i.e. (abnormal sized luggage or a wheelchair accessible vehicle) please inform us when you place your booking.
Number of Passengers
- Any person is counted as a passenger, this includes babies and small children. If there are 4 adults and 1 baby there are 5 passengers in total requiring a multi seater vehicle. We are unable to transport 5 passengers (4 adults and 1 baby) in a vehicle licensed to carry 4 passengers.
Card Payments
- All card payments are subjected to a 5% administration fee. Cancelled bookings are subjected to a 5% cancellation fee (minimum charge of £5) with a minimum cancellation time of 60 minutes before the vehicle is dispatched (24 hours for all airport bookings).
Transportation of Minors
- No buggy, pushchair or similar containing a child may be transported inside any vehicle. Any child has to be removed and the buggy / pushchair folded away before the vehicle is allowed to move.
- For more information regarding children and seat belt regulations please see the DFT website.
Multi Seater Vehicles
- We will endeavour to provide you with your requested vehicle. However due to circumstances out of our control it may not be possible to send you the vehicle you requested. On those rare accessions we will send you the appropriate vehicles for the number of passengers.
Luggage
- All luggage must be conveyed in the luggage compartment on the vehicle. No luggage other than handbags, day packs etc are allowed in with the passengers.
Capped Fares
For a journey to comply for a capped fare price it must:-
- Be subject to one collection point and one destination with no stops or deviations on route.
- Any waiting time at the start of the journey (greater than the first free 5 minutes), will be charged in addition to the capped fare.
- Capped fares only apply to journeys that start and finish inside the Borough of Ipswich Boundary, (excluding Ravenswood & Ransomes Ind Est).
- Specially requested vehicles, (i.e. minibuses, estate cars, executive vehicles, etc.) are not included in the capped fares.
- All capped fares are subject to night-time surcharge.
- Capped Fares are not charged during any time period that a 50% surcharge is active on all vehicle types, (Christmas & New Year).
