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Booking Terms & Conditions

Airport Booking Conditions

Acceptance of an on-line Airport Booking request is made subject to the following:

• No responsibility will be accepted for bookings made less than 48 hours from collection time
• A generous allowance is made for journey times to and from airports (see airport details). However, we cannot be held responsible for late or non-arrival if these times are not adhered to at your request, neither can we accept responsibility for unavoidable delays encountered en-route such as accidents and diversions.
• Payment for outward journeys (Ipswich to airport) should be made either in advance to our office or direct to the driver at the commencement of the outward journey.
• Payment for inward journeys (airport to Ipswich) MUST be made in advance to either our office prior to the journey, or to the driver at the commencement of the OUTWARD journey.
• Wherever possible it is our policy to send the same driver to meet you for the inward journey that conveyed you to the airport. This allows you to look for a familiar face on arrival at the airport, and enable our driver to also recognise you. Our drivers will meet you in the arrivals area as you exit customs holding a card with your name and destination on, otherwise advised.
• In the unlikely event that you do not make contact with our driver at the airport please make your way to the airport's Information Desk and check for any messages. If there are no messages and you have still not made contact with the driver please telephone our office immediately on Ipswich (01473) 222222. Our office is manned 24 hours every day including holidays.
• For airport collections, we reserve the right to charge additional waiting time 60 minutes from the agreed collection time if our driver has been unable to locate you at the advised meeting point. However, we will endeavour to check with the airport / airline for confirmation of your arrival time prior to leaving Ipswich and adjust the collection time accordingly.
• As we can not account for unforeseen circumstances refunds can not be given unless our driver is late by over 1 hour.

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